Brian did a great job, explained everything and did so in a timely manner
Response from the owner:My deepest apologizes Mr. Johnston, for your 1-Star experience with Mac-Vik Plumbing, Heating and Electric. I do appreciate your past two 5–Star Reviews, however I am genuinely concerned about this Review and would like to address it immediately.
I have left you message(s) to please contact me directly to assist and rectify this unfortunate situation. 100% Customer Satisfaction is particularly important for Mav-Vik, and we take situations like this very seriously. I have spoken with Marius and Jorge who serviced your AC issue. There seems to be some miscommunication between the Technicians and your mother that I would like to discuss with you.
We take pride in our 5-Star Professional Company and its Customers. We have been in business since 1962. We carry all the proper licensing, insurance, and supplies/equipment to make sure we always give the best service possible to our customers. We do our absolute best to keep competitive pricing with companies with the same credentials as ours.
Please contact our office at 303-279-7971 – I invite your call so that we can have the opportunity to remedy this issue and hear your concerns.
Again, please contact our office at your earliest convenience. I will be awaiting your call.
Director of Operations
